We offer a product exchange or credit if you change your mind regarding your purchase within 30 days of receiving the product, please follow the below steps and see if you are eligible to apply:

Email Us:
Please email chat@getmysiesta.com and provide your order number and product name. Please subject the email with the title “Change of mind return- Your Name”

For example, “Change of mind return – Ana Catania”

Return Conditions:
To qualify for a return, the product must remain in its original condition. Please return the entire bundle intact as individual items cannot be returned separately.

Exclusions:
Sale, outlet and clearance items are ineligible for returns unless they are found to be faulty (In the case of faulty items, please refer to below Faulty item return policy and application process).

Processing Time:
Kindly allow 3-5 business days for My Siesta’s customer service team to reply your email and organise refund or credit.

Return Shipping:
Please be responsible for covering the return shipping costs for eligible items to our warehouse. We recommend using a tracked postage service for the return, as My Siesta cannot be held responsible for any lost items during transit.

For all faulty items, a refund, replacement or credit will be offered to our customers within 30 days of receiving the product. Please follow the below steps:

Email Us:
Please email chat@getmysiesta.com and provide your order number, product name), and a photo of the fault(s). Please subject the email with the title “Faulty item return- Your name”

For example, “Faulty item return – Ana Catania”

Processing Time:
Kindly allow 3-5 business days for My Siesta’s customer service team to reply your email.

Return Procedure:
Once our customer service team has confirmed with you via email, you can then mail the faulty items to our warehouse. We recommend you to use a tracked postage service when returning items, as to avoid complications of missing or lost postage items. Once we receive the claimed faulty product, kindly allow 5 business days for our customer service team to inspect the reported fault. 

Resolution:
A refund, replacement or credit will then be organised, including the cost of shipping for items which are deemed faulty.